FAQ & Help Center

Here you can find an immediate answer to our most commonly asked questions. If you still need help, send us a message. We are happy to help you! 

Email: hello@kawaiibox.com

WhatsApp: +852 5487 3996

Facebook Messenger: Click here

All messages will be answered within 1 business day. Unfortunately, due to a high amount of requests we receive daily, we are not able to receive calls.

Do you ship to my country?

Yes! We ship to virtually every country in the world. The shipping is always free!

When will the next Kawaii Box be sent?

We will start packing and shipping the Kawaii Boxes at the end of each month. You will receive an email confirmation with the tracking code once your box has been shipped.

I subscribed this month, which Kawaii Box will I receive?

If you subscribe in February the first box you will receive will be the March Kawaii Box, and if you subscribe in March you will receive the April Kawaii Box and so on.

When will I get my Kawaii Box?

After your Kawaii Box has been shipped the delivery time is usually around 2 weeks to most countries (Canada, UK, Germany, Central America and South America might take a bit longer). You can track the shipment using the tracking number sent to you by email.

How can I track my Kawaii Box?

After your box has been shipped, you will receive a shipping confirmation message and a tracking number by email. You can use that number to check where your box is located. Please see this page for more information about tracking your box.

My Kawaii Box items are slightly different from the pictures?

Some items included in Kawaii Box arrive to us in sets, and usually each set includes a series of the item with slightly different colors, pictures or characters. Therefore you might receive an item in your Kawaii Box that may be a bit different from the ones pictured on our website.

How can I cancel my subscription?

You can cancel your subscription easily any time by either logging into your Kawaii Box account. Please note that if you have already paid for the next month's Kawaii Box and it has been assigned a tracking code, we cannot provide a refund. Also, the 3, 6 and 12 month plans cannot be cancelled or refunded after the first box has been shipped.