Frequently Asked Questions

Do you ship to my country?

Yes! We ship to virtually every country in the world. The shipping is always free and includes a tracking code!

When will the next Kawaii Box be sent?

We ship your first box immediately after the order is placed. The boxes after your first month will be shipped at the end of each month.

I just subscribed, which Kawaii Box will I receive?

If you subscribe in February the first box you will receive will be the March Kawaii Box, and if you subscribe in March you will receive the April Kawaii Box and so on.

When will I get my Kawaii Box?

The boxes usually arrive within 1-4 weeks after shipping depending on your location. Please see this page for more information about tracking your box and delivery times.

How can I track my Kawaii Box?

After your box has been shipped, you will receive an email that includes a tracking code. You can use that code to check where your box is located. Please see this page for more information about tracking your box.

My Kawaii Box items are slightly different from the pictures?

Some items included in Kawaii Box arrive to us in sets, and usually each set includes a series of the item with slightly different colors, pictures or characters. Therefore you might receive an item in your Kawaii Box that may be a bit different from the ones pictured on our website.

Are the snacks gluten-free or suitable for vegans?

Unfortunately, the Japanese manufacturers do not usually specify if the snacks are gluten-free or suitable for vegans. We also cannot guarantee that they do not include any animal-based products.

When will I get charged for the next box?

Your account is charged each month the same day that you first subscribed.

How can I get only 1 box?

To get only one box, you can choose the 1-month plan and then cancel it after your first box has been shipped.

Which currency am I charged in?

The prices on our website are in US Dollars. If you are not in the U.S. the order amount will be converted to your credit card's local currency by PayPal or by your credit card provider.

How do I cancel my subscription?

You can cancel your subscription easily anytime by logging into your account. Please note that if you have already paid for the next box and it has been assigned a tracking code, we cannot provide a refund. Also, the 6-month and 12-month plans cannot be canceled or refunded after the first box has been shipped.


We are happy to help! Send us a message with any questions you might have. 

Email: hello@kawaiibox.com

WhatsApp: +852 5487 3996

Facebook Messenger: Click here

We answer all messages within 1 business day. Unfortunately, due to a high amount of requests we receive daily, we are not able to receive calls.